Customer Experience Advisor (Sales Focus)
£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site
Some people call it customer service.
Others call it sales.
In reality, it’s about helping customers make better decisions — and being rewarded for it.
This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.
No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day
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Speak with customers who are already using the service
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Resolve queries, manage renewals and discuss upgrade options
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Ask the right questions to understand what the customer actually needs
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Use multiple systems accurately while keeping the conversation flowing
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Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
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Enjoy talking to people and influencing decisions
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Like working towards goals and seeing the results in your pay
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Can balance sales with good customer outcomes
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Are comfortable learning new systems and processes
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Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get
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Permanent, full-time contract
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40 hours per week, shifts between 8am–10pm, Monday to Sunday
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Rotas confirmed at least one month in advance
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Uncapped commission on top of a strong basic salary
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Benefits including wellbeing support, discounts and dental cover
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Full training and clear development pathways
This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.
If you want stability, earning potential, and a role where effort is noticed, apply now
