Customer Care

CV-Library • Knutsford, Cheshire • 1d ago

We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.

About Us

With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.

What You’ll Be Doing

Ensuring customers have an up-to-date status for their order regularly
Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
Reviewing order status and ensuring timely picks to meet on time delivery
Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
Liaising with Customer Inspectors
Facilitating schedule of orders and resolving issues
Liaising with Customer Inspectors
Providing updates to third party inspectors on open Inspection

What You’ll Bring

Customer-focussed
Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.
Clear and professional communication skills
Will need to be passionate about your role and provide excellent customer service and on-time delivery.
Experience in a manufacturing/production environment would be an advantage, although not essential.
Be able to stay calm when dealing with customer complaints in challenging situations
Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
Have the ability to multitask and manage your own time.
Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
Reliability and a detail-oriented approach.
Be a pro-active team player with a positive attitude and willingness to learn.
Have good numeracy, literacy and communication skills.

What’s On Offer?

A competitive salary
Access to an Employee Assistance Programme, offering free and confidential support.
A company pension scheme to help you plan for the future.
Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.
Training opportunities to support your career development.
Long service awards, recognising your continued commitment.
Increased annual leave based on length of service.