Scams Pensions Administrator
Based: central Reading office - 2 days in the office (must live in easy commutable distance to Reading)
Criminal & credit checks before commencing the role
Our client is seeking a highly organised and proactive Scams Senior Administrator to provide support to their busy Scams Protection team. This role involves supporting colleagues with case handling, and helping ensure pension members are safeguarded from pension scams.
Your role:
Provide senior-level support across all aspects of Scams Protection administration
Train, mentor, and support less experienced team members
Review, check, and authorise the work of other team members
Produce and audit reports for client teams and Trustees
Audit Scams-related calls conducted within the team
Communicate confidently with members by phone, email, and letter
Update and maintain accurate records on our primary database
Ensure cases are managed and completed within strict deadlines
Oversee the production of monthly billing information
Collate data and produce Management Information (MI) reports
Support the implementation of new clients
Undertake project work as required by the Team Leader or Manager
Work collaboratively with internal and external stakeholders (Administration, Clients, Scheme Actuary, Consultants, Providers, and third parties)
Ensure compliance with all relevant business certifications
The person:
Previous experience in Pensions Administration or Pension Scams prevention
Strong sense of ownership, responsibility, and accountability
Highly organised with a methodical and logical approach to tasks
High standards of work, accuracy, and customer responsivenes
Ability to develop and implement effective processes for managing high volumes of work
Strong leadership skills, with the ability to manage personal workload while supporting the team
Ability to plan effectively and adapt plans when required
Proactive, driven, and committed to delivering excellent outcomes
Able to work independently and act as a point of reference for team knowledge
Positive "can-do" attitude, strong attention to detail, and pride in work
Excellent communication skills
Strong team player committed to achieving company objectives
Proficient in MS Office software, including Outlook, Excel, and Word
