We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
Target opportunities from warm leads, converting first-time buyers into returning customers
Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
Deliver world-class service, solving customer problems with tenacity and attention to detail
Skills and Experience
Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
Proven experience in customer service, account management, or sales support
Strong communication skills, both written and verbal, with a professional and approachable manner
Highly organised with excellent attention to detail
Ability to work independently and as part of a collaborative team
Experience with CRM, SAS, marketing, or logistics systems is desirable
Positive, can-do attitude with a focus on problem-solving and customer satisfaction
Why This Role?
Join a driven and collaborative team with a "glass half full" mindset
Work with a diverse range of customers, supporting them globally
Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales
How to Apply
If you are interested, please send an updated CV to (url removed) or call (phone number removed) / (phone number removed)
