Role: FM Helpdesk Operative
Contract Type: Permanent
Location: Banbury Station
Salary: £30,000 per annum
Purpose of the role
The purpose of this role is to provide Helpdesk Administration and Support to our growing Rail Estate. You will be responsible for first point of contact on all phone and IWFM Portal Task requests we receive from our Rail Stations and Depots.
Other responsibilities include using and updating our IWFM Systems, raising and reconciling Purchase Orders, reporting Network Rail faults, chasing for job updates/reports/quotes, scheduling Preventative Maintenance works, booking additional task works and Administrating Permits to Work.
Ensuring Chiltern Railways can discharge its responsibilities for Statutory and Non-Statutory Maintenance Compliance. To ensure that all Health, Safety and Environmental legislation is strictly adhered to.
Key Accountabilities
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To be the first point of contact via the Helpdesk for all Property faults.
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To assign logged tasks on the IWFM system to the In-House Property Team or external Contractors.
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To report faults to Network Rail and track to their full resolution.
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To comply with Network Rail Rules and Regulations, provisions and documentation where appropriate.
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To schedule both in house and external contractor preventative maintenance (PPM) requirements.
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To monitor the progress of reactive and PPM tasks, ensuring compliance and any follow up works are booked and assigned accordingly.
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To ensure all faults are managed end to end with each step updated on the IWFM system.
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To consolidate and co-ordinate site asset lists.
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To raise and reconcile Property Purchase Orders for materials and Contractor works.
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Assist Property staff to ensure all contractors that work on CRCL sites, do so in a safe and appropriate manner ensuring they comply with RAMS and access permit conditions
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To administer the company, Permit to Work process.
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To use the IWFM system to extract statistical data reports for meetings.
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To ensure all Company staff/departments receive timely information in relation to reported faults.
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To provide remote support to any in house Property staff and external Contractors.
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Prepare and engage with departmental daily and periodic catch-up meetings.
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Give Chiltern Railways staff and Contractors a positive impression of yourself and Chiltern Railways.
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To undertake any other duties within the spirit, purpose and scope of the role.
Person Specification
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Previous experience of multi-site facility maintenance and regulated safety critical environments.
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Previous experience of working in a Customer Service focused environment.
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An excellent and clear understanding of service critical environments.
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Previous experience of working with CAFM or IWFM Systems.
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Strong administrative skills with particular attention to detail.
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A strong team player who can equally work well on their own initiative when required.
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Experience of working in a fast-paced environment, where no two days are the same.
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Knowledge of legislation, procedures and instructions relevant to the role.
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Happy to undertake any training and development necessary for the role.
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Be able to adapt location and working style changes.
Please apply on our website
