IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.
Job Overview:
The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.
Role and Responsibilities:
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As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.
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The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.
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Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps
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Using an Excel spreadsheet to manage a caseload of client contacts
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Checking customer documentation and inputting details into Council systems.
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It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.
Hours and Pay:
Interested? Please Apply with your CV today! For more information, please call the office on (phone number removed)!
Job Types: Full-time, Temp to perm
