KE247 is a leading provider of supported living services, committed to delivering high-quality, person-centred care. We are seeking an experienced and dynamic Registered Manager to lead our care services to the next level of excellence. This role offers a unique opportunity for a highly skilled professional to make a significant impact in a growing organisation.
*Responsibilities:*
* *Leadership and Management:*
* Oversee the day-to-day operations of our supported living services, ensuring that all care provided is of the highest standard and that the needs of our clients are met consistently.
* Lead and motivate all office and care teams, taking full ownership of operational management and the delivery of care services.
* Shape and drive the compliance and quality assurance processes within the organisation, ensuring that all services meet or exceed regulatory standards.
* Develop and implement care plans that are tailored to meet the individual needs of our clients, ensuring that care is person-centred and focused on positive outcomes.
* *Compliance and Quality Assurance:*
* Ensure compliance with all relevant regulations, including a full understanding and application of both the old and new CQC Frameworks.
* Maintain a 'Good' or higher rating with the CQC by conducting regular audits and implementing necessary improvements to ensure compliance with regulatory standards.
* Prepare and submit detailed reports on service performance, compliance, and client outcomes, providing clear, actionable insights to senior management.
* *Client and Stakeholder Engagement:*
* Build and maintain strong relationships with clients, their families, and external stakeholders, ensuring that all concerns are addressed promptly and effectively.
* Act as the main point of contact for all care-related matters, promoting a culture of transparency, openness, and continuous improvement.
* *Financial and Resource Management:*
* Manage budgets and resources effectively, ensuring that the service operates within financial constraints while maintaining high standards of care.
* Oversee contract management, ensuring that services are delivered in line with agreed terms and that all financial obligations are met.
* *Staff Development and Retention:*
* Oversee the recruitment, training, and development of staff, ensuring they have the skills and knowledge to deliver high-quality care.
* Conduct regular supervisions and appraisals, setting clear performance targets and providing constructive feedback.
* Foster a positive working environment, with the goal of achieving a staff retention rate of 80%.
*Key Performance Indicators (KPIs):*
* *Client Retention:*
* Maintain a client retention rate of 90%, ensuring high levels of satisfaction and continuity of care.
* *Business Growth:*
* Achieve an annual growth target of 10% in service provision or client base by identifying and developing new business opportunities.
* *Compliance and Quality:*
* Maintain a 'Good' or higher rating with the CQC, ensuring that all services meet or exceed regulatory requirements.
* Conduct monthly and quarterly audits to monitor and improve service quality and compliance.
*Qualifications:*
* *Essential:*
* Previous experience in a Registered Manager role within the health and social care sector.
* Full understanding and knowledge of both the old and new CQC Frameworks.
* Level 5 Diploma in Leadership for Health and Social Care or equivalent.
* Strong leadership and management skills, with a proven ability to motivate and inspire teams.
* Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
* *Highly Desirable:*
* Experience in managing supported living services or similar care settings.
* A strong understanding of mental health issues and experience in providing care for individuals with mental health needs.
*Personal Attributes:*
* Compassionate and empathetic, with a genuine commitment to delivering high-quality care.
* Strong communication skills, with the ability to build positive relationships with clients, families, and staff.
* Proactive and solution-focused, with the ability to manage challenges and make confident decisions.
*Benefits:*
* Competitive salary above industry standards, with opportunities for career progression.
* Comprehensive training and development programmes.
* A supportive and inclusive working environment.
* The opportunity to make a meaningful impact in the lives of those we support.
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Education:
* Diploma of Higher Education (required)
Experience:
* Healthcare Management: 5 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
