Our client, a fast-growing, marketing agency based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion.
The successful Customer Success & Support Specialist will be someone who:
Has 1–2 years of experience in software support, client services, or training roles
Communicates confidently and builds strong, lasting relationships with clients
Is methodical, detail-focused, and enjoys solving problems efficiently
Has a genuine passion for travel, hospitality, and luxury experiences
Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment
In this role, the Customer Success & Support Specialist will be responsible for:
Delivering outstanding support to clients using the company’s hospitality software solutions
Managing and resolving support tickets promptly while following best practice procedures
Installing, updating, and troubleshooting software, assisting clients with technical challenges
Producing guides, tutorials, and knowledgebase content to help clients and internal teams
Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations
Our client is offering the successful candidate a salary in the region of up to £30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don’t miss your chance to join a company that values culture, innovation, and growth.
RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.
COM1
