Customer Advisor
Dealing with customers both face to face and on the phone
Cheltenham new site
£27-£30k
Tuesday to Saturday 8.30am-5pm
Great opportunity to make this your own!
What You’ll Be Doing
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Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.
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Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.
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Guiding customers through the full sales journey: from enquiry to tour to reservation to move-in.
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Converting leads into bookings and promoting units, contents protection, packaging and add-on services.
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Managing bookings, payments, move-ins, renewals and customer records through the CRM (HubSpot).
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Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.
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Ensuring the facility is clean, secure, presentable, and fully operational at all times.
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Conducting daily site checks, including gates, units, lighting and security systems.
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Maintaining high standards of health & safety and ensuring full compliance with company procedures.
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Reporting maintenance issues and supporting operational tasks as required.
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Taking ownership of site performance, customer satisfaction, and sales results.
Must Haves
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2–3 years’ experience in a customer-facing sales or customer service role.
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Proven ability to convert enquiries into sales (phone and in person).
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Strong IT skills, including CRM experience (HubSpot or similar).
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Excellent communication skills, especially over the phone.
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Ability to work independently in a standalone environment.
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Strong organisational skills and exceptional attention to detail.
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Self-motivated, proactive, and commercially minded.
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Full UK driving licence.
Nice to Haves
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Experience within storage, property, retail or hospitality sales.
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Familiarity with HubSpot CRM.
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Experience running a stand-alone site or working solo.
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Experience with facilities, health & safety or site security checks.
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Background in roles with upselling or cross-selling targets.
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Prior experience dealing with multi-site enquiries or centralised sales functions.
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Confidence suggesting improvements or contributing to site performance.
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Strong administrative experience and comfortable handling customer documentation.
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion
