Maintenance Helpdesk Supervisor – Woking-based
Full Time – 40 hours per week (8-5 pm with 1 hour lunch)
Salary: £30,160 p/a + company benefits
Seeking a motivated team player passionate about making a positive impact on lives. If you thrive working independently and collaboratively, we have an opportunity for you.
Join a leading provider of social housing property maintenance services across the Hampshire, Isle of Wight, Surrey, and Sussex. Our client is one of the largest maintenance contractors in the UK, providing building maintenance, facilities management, refurbishment, and construction services. They cover all aspects of social housing property repairs, including responsive, planned, void maintenance and dis-repairs contracts.
Enjoy the full benefits of work-life balance, where everyone involved wins, undergo paid training programs, and make a closer step towards your future career progression.
Your Responsibilities:
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Work in a call centre environment with Administrators and a Scheduler
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Record accurate information into management systems and issue job details to Tradesmen
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Train, coach, and develop a small team of Administrators
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Maintain a positive, professional, and adaptable attitude while demonstrating leadership and proactive decision-making in a dynamic environment
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Ensure understanding of the end-to-end process for delivering quality repairs to customers
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Use performance data and demand sheets to identify trends and areas for improvement
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Coach the team to deliver excellent customer service and handle escalated tenant issues effectively
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Recruit and induct new Administrators as needed
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Manage team conflicts, issues, and poor performance to achieve positive outcomes
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Ensure all office staff act professionally and deliver outstanding customer service
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Report issues and trends in work quality and task productivity to Supervisors/Contract Manager
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Keep Job Management Systems and other service systems updated accurately and promptly
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Collect and report on client/resident satisfaction feedback, identifying improvement opportunities
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Lead projects to enhance service delivery
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Participate occasionally in out-of-hours escalation
The successful candidate will have:
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Vast experience of MS Office including Word and Excel with accurate typing skills
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2 years’ experience working in an Operations Centre of a Building Maintenance Contract (Desirable)
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Knowledge of National Housing Schedule of Rates
Benefits of working with our client:
