Senior Store Manager Blue Downs (Cape Town)
Cape Town
Salary: ZAR 300000 - 400000
DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing, and orders
- Dealing with customer complaints and maintaining customer service levels
- Maximising profitability and meeting sales and GP% targets, including motivating staff
- Managing staff including discipline and work rosters
- Working within a team to drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Conducting daily opening and closing procedures
- Implementing marketing activities and ensuring promotion and incentive programmes are introduced
- Managing customer service relations and ensuring complaints are handled within the required time frame
- Ensuring training programmes are in place for staff development and conducting regular structured staff meetings
- Leading, training, and monitoring the performance of the team to increase productivity and profitability
- Performing evaluations of staff performance
REQUIREMENTS:
- Minimum 3 years of experience in Restaurant and Fast-Food Service
- GAAP + Micros experience and knowledge - Advantageous
- Strong organizational skills
- Excellent customer service and verbal communication skills
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