YOUR SUPPLIER OF
LOCAL AND INTERNATIONAL
BOARDS AND FITTINGS

JOB OPENINGS AVAILABLE
BRANCH MANAGER – RANDFONTEIN

A branch manager is an executive who is in charge of a particular location or branch. Branch managers are typically responsible for all of the functions of that branch, including hiring employees, marketing, building a rapport with the community to attract business, assisting with customer relations, and ensuring that the branch meets its goals and objectives in a timely manner. The four primary functions of managers are planning, organizing, leading, and controlling. By using the four functions, managers work to increase the efficiency and effectiveness of their employees, processes, projects, and organizations as a whole.

Duties and Responsibilities:

Implementing all standard operating procedures adopted by the company
Direct production, both boards and cabfit warehouses, customer service, human resources, administration, and sales
Management of staff requirements including approvals of overtime and incentives
Direct company operations to meet budget and other financial goals
Assess local market conditions and identify current and prospective sales opportunities
Customer liaison and resolution of complaints
Develop, establish, and direct execution of operating policies to support overall company policies and objectives
Participate in the growth strategies to support overall business objectives and plans
Use and follow standard operating procedures
Establish the performance goals, allocate resources, and manage staff
Bring out the best of branch’s personnel by providing training, coaching, development, and motivation
Completion of all BM administrative functions - credit notes, payspace, signing of inventory issues etc.
Weekly operations meeting with all key staff and supervisors
Planning and achieving sales targets
Ensuring daily cycle counts are conducted
Motivating and supervising employees
Overseeing inventory needs and undertaking office management and administration
Recruiting quality employees to provide high-quality customer support
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs
Address customer and employee satisfaction issues promptly
Stay abreast of competing markets and provide reports on market movement and penetration
Network to improve the presence and reputation of the branch and company
Ensuring daily production output targets are achieved
Accountable for stock management
Increasing branch profits and turnover by coaching and guiding salespeople
Weekly 1 on 1 with each salesperson focused on customer requirements and how to improve service levels
Daily operations status and planning meeting to ensure customers are serviced at the expected level and to plan ahead
Identify reasons for customer dissatisfaction and suggest improvement plans to line manager
Maintain retail and wholesale price lists against group recommendation as highlighted by line manager
Maintain expense issues and confirm requirement is correct
Sourcing stock as and when required from alternate suppliers
Setting and Daily tracking of Sales Targets
Monitoring CCTV and Alarm system after hours
Maintaining of building ensuring all equipment is fully functional, serviced, and tested
Ensure cleanliness is maintained in all departments
Ensure vehicle checks are done daily and maintained by warehouse controller
Ensuring production output is achieved according to group standard
Responsible for finding new business opportunities and growing the store market share

Skills, Knowledge and Abilities:

Computer Literate in Google Apps and MS Office (Excel, Word)
Ability to motivate staff and create a positive environment
Experience in the woodworking industry
Proven branch management experience or similar role
Management of people - minimum 15 people
Experience on an ERP system, preferably SAGE Evolution
Experience in implementing operational processes
Excellent leadership and decision-making skills
Great communication and interpersonal skills
Sufficient knowledge of modern management techniques and best practices
Ability to meet sales targets and production goals
Excellent organizational skills
Results-driven and customer-focused
Able to multitask, prioritize, and manage time efficiently
Excellent problem-solving skills

Education and Qualification:

Grade 12 Qualification or equivalent
Related tertiary qualifications in Business Management
Related tertiary qualification in Sales

Mandatory Requirements:

Matric and related tertiary qualification in Business Management
Excellent leadership and decision-making skills
Results-driven and customer-focused
Experience in the woodworking industry will be advantageous
Proven five years experience in a senior management position

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