YOUR SUPPLIER OF
LOCAL AND INTERNATIONAL
BOARDS AND FITTINGS

JOB OPENINGS AVAILABLE
OPERATIONS SUPERVISOR – DURBAN

Manage daily operations of the branch by maintaining standard operating procedures to ensure smooth & efficient running of the branch.

Duties and Responsibilities:

Responsible for sales, administration and business processes at the store and highlight any deviation from this to line manager
Management of staff requirements including approvals of overtime and incentives, disciplinary hearings and warning letters
Planning and achieving sales targets and increasing of branch profits and turnover by coaching and guiding sales people
Daily 1 on 1 with each sales person focused on customer requirements and how to improve service levels
Daily operations status and planning meeting to ensure communication between sales, warehousing and production to ensure customers are serviced at the expected and communicated level
Customer liaison and resolution of complaints
Identify reasons for customer dissatisfaction and suggest improvement plans to line manager
Maintain retail and wholesale price lists against group recommendation as highlighted by line manager
Ensuring daily cycle counts are conducted
Process all stock credit notes
Investigate reason for stock credits and reduce number contributing to stock outs or incorrect item sold
Sourcing stock as and when required from alternate suppliers
Maintain fully functional showroom with a full range of samples on display
Ensure all samples are labelled
Ensure all signage and posters internal and external are current
Enforce all SOP's across all departments
Participate in the growth strategies to support overall business objectives and plans
Weekly operations meeting with all key staff and supervisors
Maintain opening, closing and security requirements for the store
Monitoring CCTV and Alarm system after hours
Maintaining of building and outside of the premises ensuring it is clean, neat and presentable to all customers
Ensure cleanliness is maintained on all departments
Ensuring all equipment is fully functional, serviced and tested
Ensure vehicle checks are done daily and maintained by warehouse controller
Conducting Daily, weekly and monthly branch admin checks as highlighted by finance
Daily processing of day end posting ( cash up, cashbook batches etc.)
Daily posting and maintenance of expense issues and confirm requirement is correct
Ensuring production output is achieved according to group standard, if not achieved escalate to line manager
Ensuring Cab fit department maintains stock levels to service demand.

Skills, Knowledge and Abilities:

Computer Literate in google apps, and MS office (excel, word)
Ability to motivate staff and create a positive environment
Experience in the woodworking industry
Experience in a supervisor or management position
Management of people - min 15 people
Experience on an ERP system, preferably SAGE Evolution
Experience in implementing operational processes
Leadership and decision-making qualities and skills
Communication and interpersonal skills

Education and Qualification:

Grade 12 Qualification or equivalent
Related tertiary qualifications

Mandatory Requirements:

Min 24 months experience in a supervisor or leadership position #J-18808-Ljbffr

Plaza Board Centre

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