Which qualifications/experience do we need for the role?
- Proven knowledge/experience with the following technologies: Unix, Oracle, SAP ABAP and JAVA based systems on NetWeaver release
- Proven experience with SAP system health checks, dump/trace analysis and monitoring tools
- Strong experience in Solution Manager Configuration for systems CHARM and E2E Monitoring
- Strong analytical and problem-solving abilities
- Ability to effectively articulate and communicate the pros and cons of creating an SAP Solution to solve a specific business need
- Understanding and application of standard ITPM framework or solid experience or knowledge of any other industry standard framework advantageous.
- ITIL process knowledge and work experience advantageous.
- ITIL Foundation V3 certification is advantageous
- Agile/Scrum methodologies
Essential skills requirements:
- SAP Technical and Basis skills
- PaaS and IaaS knowledge
- Cloud IaaS knowledge i.e. Managing SAP on Azure; AWS
- SAP HANA Database knowledge
- SAP Oracle Database knowledge
- SuSe Linux Operating System knowledge
Advantageous skills requirements:
- Resource Planning and budget management
- Driving the vision of the Feature Team in alignment with Team Lead and Sub Product to ensure key results and targets are met
- Ensure that Operational Key Performance Indicators (OpsKPIs) for the Feature Team are met
- Ensure that IM (Incident Management), CM (Change Management) and PM (Problem Management) topics assigned to the Feature Team adhere to the Quality and SLA requirements
- Ensure that the development of systems solutions is in line with quality and delivery requirements
- Ensure that the creation and updating of relevant system documentation for the Feature Team are in line with approved standards
- Provide support with requests from Sub Product owners within the Product
- SAP S/4 HANA & Project Management Experience
Ensure the quality of the Feature Team by taking responsibility of the following tasks:
- Creation of Feature Team Backlogs
- Refinement and prioritization of Feature Team Backlog Items
- Ensuring of the agreed quality (Team-DoR/-DoD and Stakeholder-Requirements)
- Approval of the developed Product Increments (Sprint Review)
What will be your role and responsibilities?
- The primary tasks for the Technical Operations Specialist include the proactive monitoring and maintenance of the entire SAP Landscape with key focus being analysing and planning of SAP maintenance tasks and system changes together with the DevOps Operations/Technical manager of all technical (non-functional) projects/maintenance for the supported landscapes
- Ensure projects/ maintenance are on-time, within budget and managed according to BMW standard processes (ITPM)
- Provide 2nd level support during incidents by analysing system logs and overall system resources to identify problematic areas
- Ensure SAP Best practice methodology is utilized during the entire SAP life cycle
- Co-ordinate activities and provide the interface mechanism between Technical (Basis) and Functional operations for SAP to function both optimally and efficiently thereby ensuring the constant alignment and improvement of the SAP system
- Responsible for ensuring availability and performance of the SAP infrastructure and associated databases.
- Work to ensure that the associated hardware resources allocated to the SAP databases are operating correctly and ensuring that they have a high level of resilience and performance
- Ensure that all periodic maintenance is carried out to ensure the optimal performance of all SAP related systems and databases in accordance with the BMW standards.
- Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management
- Proactively monitor the SAP systems to ensure secure services with minimum downtime
Trouble shooting and maintenance:
- Responsible for troubleshooting and problem solving of SAP PRD, INT and DEV environments, as well as SANDBOX where applicable
- Responsible for improvement and maintenance of the environments including patch management and upgrades
- Responsible for implementation and release of database changes according to agreed timescales, costs and change control
- Ensuring that all transports between DEV and INT and DEV and PRD environments are fully documented and take place within the BMW approved change control processes
Main Functions:
- SAP Technical Administration
- Incident and Request Management
- Change Request Management
- SAP Technical System Monitoring
- Project and Start-up Management
- SAP Transport Management
Example of types of Projects: Coordination of:
- Enhancement Pack / SPS Upgrades
- NAS / SAN Migrations
- Hardware Replacements
- Maintenance projects (Index Compression, Table Re-orgs, Kernel Updates)
- Master Release Updates (OS Patching)
- Cluster Switch Tests
If you are a motivated individual with the necessary qualifications and experience, we invite you to submit your CV. Please note that if you do not receive a response from us within 2 weeks, your application was not successful
