Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Apply now! It takes less than 10 minutes.
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Lead cross-functional customer service operation projects for Augmented Reality products from idea inception to implementation including solution design, project resource and timeline definition plus stakeholder alignment
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Execute end-to end process performance reviews for established customer service operation models
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Design and implement customer service operation improvement initiatives
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Conduct qualitative and quantitative market studies to understand required product features and user experiences, as well as potential drivers of customer support and develop and execute related action plans
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Work with cross-functional teams and external partners and be responsible for developing strategies, streamline workflows, and identify scalable solutions
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Share customer insights across the organization and collaborate with other departments to help them to understand their customers and improve product reliability and customer experience in their day to day business
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Master university degree in economics, business or related fields
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At least 3 years of professional experience in consulting, strategy, service or business development, ideally with working experience abroad
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Strong candidates for this role are self-motivated, hands-on, organized, detail oriented and natural leaders
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Excellent verbal, written, and interpersonal communication skills. Ability to effectively communicate across different hierarchical levels
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Customer and service focus with ability to maintain a positive attitude in a high-stress and fast-paced work environment
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Demonstrated ability to work independently in areas of ambiguity
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Strong analytical ability and decision-making skills combined with solution-oriented attitude
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Project management / business process reengineering experience
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Ideally experience in the start-up environment
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Fluent knowledge of English, knowledge of German is desirable
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