Minimum Qualifications and Experience
BCur Nursing Degree / Diploma in General Nursing
BTech Certificate in Occupational Health Nursing
Business Management qualification advantageous
Dispensing License
Current South African Nursing Council (SANC) registration mandatory
Expert knowledge of the, Mine Health and Safety Act Occupational Health and Safety Act (OHS Act) Occupational Health and Safety
Management Systems and ISO / IEC 17020-201
Certificate in audiometry, spirometry, and vision screening
Computer proficiency
Minimum of 3+ years experience in Occupational Health
Minimum Job Requirements
Routinely inspect the clinic to ensure compliance with protocols, security, safe patient environment, policies, procedures and the Groups patient care standards
Inform and educate clients, patients and other clinic users about the Groups complaints procedure and "The Voice" patient experience platform
Participate in multi-disciplinary team meetings, review, discuss and co-ordinate best approach to overall patient care
Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care
Collaborate with the Nursing fraternity within the Group to identify and implement actions to improve service quality and problem resolution within the unit
Report, analyse and manage customer relations in the Clinic including feedback on patient experience and satisfaction and implement improvement opportunities
Contribute to a culture of internal and external customer service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service
Implement processes which build customer service delivery excellence and encourages others to provide exceptional service
Provide awareness and education on matters related to Occupational Health, e.g., legislation, health hazards / risk control, safety and health
Coordinate monitor and supervise the performance of direct reports
Monitor costs or expenses within approved budget to achieve cost efficiencies and reduce waste
Compile and report on operational information to feed into management decisions and support the Clinics goals
