Technical & Services - Parts and / or Services
Position title
Contract
Contractual hours
Full-time
Summary Statement:
The purpose of this position is to maintain, service and repair material handling equipment, systems and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.
Profile
Key Performance Areas:
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
- Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
- Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
- Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
- Promote service / maintenance programs.
- Provide complete customer satisfaction in a polite and professional manner.
- Ensure proper communication between self, workshop staff (supervisor and controller) and customer.
- Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
- Updates job knowledge by participating in educational opportunities.
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