Main point of contact for all contract renewals, set up documentation, responsible for contract pricing
Your new company
Based in Hertfordshire, this organisation is a leading provider of enterprise security solutions. With a commitment to innovation and excellence, they serve a diverse range of clients across multiple sectors, both locally and internationally.
Your new role
My client is seeking a dynamic and proactive contracts administrator to ensure continuity of customer care and support. This role involves utilising various in-house systems, individuals, and departments to assist the Service Delivery Team in providing administration assistance and support to all customers, employees and other business units.
Main Duties and Responsibilities:
- Act as the main point of contact for all contract renewals
- Set up and maintain documentation for each contract
- Handle renewal contract pricing
- Ensure timely production of all renewal quotes
- Produce daily escalation reports for outstanding contracts and third-party issues
- Manage relevant spreadsheets / documentation
- Oversee the invoicing of all contracts
- Assist with quotations and add-ons, with prior agreement from the Line Manager
- Provide consistent support and maintain links with the client base and other departments
- Address customer complaints or escalations related to contracts
- Define contractual obligations and back-to-back agreements
- Manage P&L performance
- Produce KPI reports for contract performance
What you'll need to succeed Ability to work independentlyStrong attention to detailExcellent writing skills.Strong organisational skills.Commercial awareness.Flexible, dynamic, and adaptable with a can-do attitude.Knowledge of CRM systems.
What you'll get in return Company pension
Free parking
Quarterly team outings
Generous annual bonus
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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