Business Process and Communications Officer
Listing reference: click_017823
Listing status: Online
Apply by: 6 September 2024
Position summary
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
EE position: Yes
Introduction
Clicks is looking for a Business Process & Communications Officer to support the Supply Chain & Logistics department in effective administration of Distribution Centre (DC) communications and ensuring accurate and updated information is available to all DC’s across agreed formats. Based at Montague Gardens DC, Cape Town.
Key Responsibilities
- Deliver updates of Logistics policies and SOP’s through reviewing, editing and communicating to all DC’s through electronic communication processes and within agreed timeframes.
- Maintain updated policies and SOP’s, and training material on the intranet according to required standards and ensure DC compliance and consistency.
- Engage with key stakeholders in the business regarding timelines and content of policies and SOP’s to ensure consistency and accuracy of processes.
- Attend, participate and record weekly Scorecard meetings to enable drafting a summary report to the required standard for Head of Supply Chain and Logistics Executive.
- Deliver end-to-end management of all DC communications by all stakeholders that ensures effective gatekeeping of all instructions and messaging to stores.
- Develop, write up and standardise training material for new projects as required that meets business requirements within agreed timeframes.
- Ensure compliance to all SOP’s aligned to regulatory frameworks within the DC space.
- Communicate potential compliance issues pertaining to SOP’s and develop strategies to mitigate them.
Job Related Knowledge
- DC policies and processes
- Knowledge of SOP’s
- Knowledge of Distribution Centre communications
- IT knowledge (systems and applications)
- Knowledge of warehouse and compliance procedures
Experience Requirements
- At least 2 years’ experience in a training design, communications, or similar environment
- Policy management and communication
- Working in a warehouse/logistics environment
Education
- Matric Certificate (Essential)
- B.com/BA/Diploma in Communications and/or other relevant qualification (Essential)
Job Related Skills
- Computer literacy
- Excellent written communication skills
- Compliance and governance skills
- Planning skills
- Consistency
- Attention to detail
Behavioral Skills
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Applying Expertise and Technology
- Formulating Strategies and Concepts
- Planning and Organising
- Following Instructions and Procedures
- Delivering Results & Meeting Customer Expectations
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