Role Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:
Addressing inquiries
Resolving complaints
Processing orders
Ensuring an overall positive customer experience
Qualifications:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multi-task, prioritize, and manage time effectively
Customer service experience is a plus
Basic math skills
High school diploma or equivalent
Key Responsibilities:
Build and maintain strong client relationships by understanding their needs and providing tailored solutions
Develop and implement effective sales strategies to achieve individual and team sales targets
Identify new sales opportunities and generate leads through networking and referrals
Maintain an in-depth understanding of the company’s products and services to provide accurate information and demonstrate features and benefits to clients
Conduct thorough needs assessments to understand client challenges and recommend appropriate products and services
Prepare and deliver persuasive sales presentations and proposals to clients
Collaborate with other departments to ensure a seamless sales process and high-quality service delivery
Stay informed about industry trends, market conditions, and competitor activities
Track sales activities and progress against goals using CRM tools and provide regular updates to management
Ensure customer satisfaction post-sale through follow-up communications, addressing any concerns, and cultivating long-term relationships for repeat business
