Introduction
Top Company in Sandton is seeking an experienced Key Accounts Manager.
Duties & Responsibilities
- Build and maintain strong relationships with buyers to foster trust and loyalty.
- Retain and expand the customer base by achieving and maximizing sales, profitability, and growth targets.
- Investigate, track, and resolve customer concerns, identifying trends and implementing effective solutions.
- Deliver informative presentations of products and ranges to clients, showcasing their value and benefits.
- Analyse sales data to identify weak areas and develop strategic plans to address them, setting clear goals for improvement.
- Develop key account sales plans for assigned accounts, aligning strategies with customer needs and growth targets.
- Stay abreast of the retail industry landscape and competitor activity to inform decision-making and strategy.
- Profile customer requirements and coordinate internally to ensure optimal customer satisfaction and service delivery.
- Establish and strengthen customer satisfaction, with a strong focus on maximizing profitability across the customer base.
- Demonstrate a deep understanding of customers' businesses and offer value propositions in line with growth targets.
- Analyse actual sales performance compared to budgets and targets, implementing contingency plans as needed.
- Conduct regular meetings with buyers and clients to review sales performance, address concerns, and foster collaboration.
- Achieve sales targets through proactive sales efforts and effective relationship management.
- Liaise closely with internal teams to fulfill urgent orders and communicate customer requirements effectively.
- Utilize promotional planning and analysis skills to drive impactful marketing initiatives.
- Take ultimate responsibility for the sell-out of products to end-users, ensuring customer satisfaction and loyalty.
- Proactively manage stock levels to prevent aged stock and optimize profitability.
Desired Experience & Qualification
- At least 3 to 5 years in Key Accounts and/or Sales management.
- The successful candidate must have sales experience, preferably in the hardware, electrical or lighting industry, specifying products and overseeing the project from start to finish.
- Valid Driver’s Licence (Own vehicle required).
- Extensive experience in customer relationship management.
- Excellent MS Excel and analytical skills.
Package & Remuneration
R25 000-00 basic & Car Allowance R5500-00, Company Cell phone, Benefits and Commission.
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