Requirements
Description and Requirements
Main Responsibilities:
Training Coordination
- Develop and manage training programs and schedules.
- Coordinate with trainers, instructors, or facilitators.
- Handle logistics related to training sessions, such as venue arrangements, equipment setup, and materials preparation.
- Track and manage training records and certifications.
Logistics Management
- Oversee the planning and execution of logistical operations, including transportation, accommodation, and equipment needs.
- Ensure the availability of necessary resources and manage inventory.
- Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
- Troubleshoot any logistical issues that arise and find quick solutions.
Communication
- Act as a liaison between various departments, trainers, and external partners.
- Communicate training schedules, requirements, and updates to all stakeholders.
- Provide support to participants and trainers during the training process.
Administration
- Maintain accurate records of training activities and logistical arrangements.
- Prepare reports and documentation related to training and logistics.
- Assist with the management of training and logistical expenses.
Experience & Qualifications:
Education
- Post-secondary education would be advantageous
Experience
- Minimum of 2-3 years of experience in learning and development, instructional design, or a related field
Competencies & Skills:
- Communication Skills
- Organizational Skills
- Analytical Skills
- Technical Skills
- Ability to lead and engage groups in training sessions, workshops, or seminars (advantageous)
- Ability to address and resolve issues related to training delivery and effectiveness.
Additional Job Description
A Training Coordinator plays a vital role in ensuring that both training programs and logistical operations run smoothly within an organization. This individual will work closely with the Head of Learning Services in executing, delivering and coordinating all training requirements and logistics across all campaigns.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.#J-18808-Ljbffr
