Debtors Manager / Accounts Payable Manager
Job Description
We have an excellent opportunity for an experienced, driven and ambitious Debtors Manager / Accounts Payable Manager. This is a permanent position, based in-office. Previously proven debtors management experience is a must.
Responsibilities:
- Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to.
- Ensure uniformity in customer naming conventions and confirm accuracy of beneficiary banking details.
- Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.
- Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.
- Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.
- Maintain accurate records of debtor communications and payment arrangements.
- Investigate and resolve customer disputes related to billing or payment discrepancies.
- Collaborate with relevant departments to address and rectify issues affecting debt collection.
- Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.
- Supervise and support a team of debt collection specialists.
- Provide guidance, training, and motivation to ensure team targets and KPIs are met.
- Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.
- Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.
Requirements:
- Min post - Grade 12
- Qualification, ideally Diploma in Credit Management.
- 7 -10 years' experience with 5 years managing a team.
- Proven experience in debt collection and debtor management, ideally in a supervisory or managerial role.
- Strong negotiation and communication skills to effectively engage with debtors and resolve issues.
- Leadership and team management abilities.
- Excellent organisational and time management skills.
- Attention to detail and accuracy in record-keeping.
- Strong problem-solving skills and the ability to work under pressure.
- Customer-oriented mindset with the ability to maintain positive client relationships.
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