A vacancy exists in the Operations Department for a Restaurant General Manager (RGM) . Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.
KEY RESPONSIBILITIES
- Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
- Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
- Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
- Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
- Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
- Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
- Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
- Manage Local Store Marketing (LSM) activities to grow sales.
- Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
- Achieve consistent results through team management.
INHERENT REQUIREMENTS FOR THE JOB
- Minimum 12 months in a managerial experience in the Quick Service Restaurant (QSR) Industry
- English Proficiency
- Numeracy Proficiency
- Computer Literacy
- Financial Acumen
- Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
- A passion for product quality and the customer service experience, pride in the KFC Brand!
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