Service Consultant - Chronic Servicing (ECP) (Fixed Term Contract)
Business Unit: Discovery Health
Function: Call Center / Contact Center
Date: 30 Aug 2024
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Dealing with all queries related to Chronics and HIV.
Areas of responsibility may include but are not limited to:
- Taking calls and dealing with Discovery queries;
- Dealing with queries from franchises, brokers & the public;
- Dealing with all queries related to Chronics and HIV;
- Dealing with all queries through to resolution;
- Admin functions;
- Policy changes to the product;
- Working on Discovery Systems;
- Assisting with escalated queries from brokers and franchises.
Personal Attributes and Skills
- Self-motivated and pro-active;
- Team player;
- Assertiveness and ability to adapt to change;
- Able to prioritize and work under pressure;
- Very organized, positive, and service-oriented;
- Professional at all times;
- Sensitive.
Education and Experience
- Minimum 50% in English, Maths / Maths Literacy or Accounting;
- Excellent verbal and written communication skills;
- MS Office and PC literate.
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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