Investigating Officer, £17.94 per hour, Belfast, Hybrid working
Your new company
Hays is partnering with a non-governmental association to recruit for a temporary Investigating Officer. This role is based in Belfast City Centre.
Your new role
You will undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly.
Investigate and analyse complaints in accordance with public policies/regulations and the operational procedures and standards of the Office.Communicate effectively with service users and public bodies in line with the values of the office.Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.Analyse large volumes of information from a range of sources, to decide on a case.Interview parties to the investigation and witnesses as appropriate.Reach conclusions, propose findings and make recommendations.Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.Monitor and evaluate compliance with recommendations made to public bodies.Maintain accurate information on the case management system.Maintain professional working relationships with colleagues and key stakeholders; and promote the organisation at external events
What you'll need to succeed Educated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ORA minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.
ExperienceStrong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisionsIdentifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirementsExcellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reportsExcellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescalesStrong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathyExperience of carrying out challenging interviews to gather information
What you'll get in return Salary of £34,524 equivalent to £17.94 per hourHybrid workingBelfast City Centre LocationTemporary 4-month contractFull time working pattern
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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