Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing:
- Customer Relations
- Cash Management Procedures
- Passenger Management Procedures
- Security Procedures
- Cleaning Procedures
- Health and Safety Procedures
PRIMARY DUTIES - Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
- Inform customers of route, timetable and fare system information
- Distribute public information communication material and ensure adequate stock is visible
- Adhere to station operations manual
- Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols:
- Undertake daily checklist before duties commence
- Accurately complete all prescribed documentation for cash management
- Ensure availability of customer forms at all times
- Ensure stock availability of fare cards
- Top up and sell fare cards
- Reconcile float
- Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe
- Ensure safe is in working order and key is available
- Co-ordinate hand over to cash collection company
- Operate the cash management equipment and remember the COM passwords
- Conduct daily stationary and supply checks and report any problems to the supervisor
- Logging cash equipment faults with relevant service providers
- Undertake daily checklist at shift handover or station closure
- Adhere to the prescribed uniform code and name tags at all times
- Manage kiosk and ensure no unauthorised persons are allowed in the kiosk
- Ensure kiosks are kept clean and tidy
- Ensure validator and radio equipment is charged
- HSEQ compliance, awareness and checklists
- Comply with all the instructions and requests from station management and supervisors
SECONDARY DUTIES - Perform ambassador tasks as per ambassador procedures
- Perform validator tasks as per validator procedures
- Comply with shift schedule
Key Skills and Experience - Grade 12
- Previous cashier experience advantageous
- Computer Literate
- Understand the importance of good customer relationship skills
People and Management Skill - Excellent customer care skills
- Good communication skills and ability to communicate with diverse groups of people across all levels
- Customer focused
- Good attention to detail
- Pro-active
- Take ownership of tasks
- Ability to prioritise tasks
- Calm disposition
Applications to be addressed to Alisha Singh : (email protected)#J-18808-Ljbffr
