Job Description
To manage a team of resources through proactive and reactive processes and procedures within the fraud environment.
Bring clarity and direction in addressing fraud events by efficiently and effectively utilising appropriate fraud interventions to reduce fraud losses for FNB.
- Manage and execute activities in line with standards for approvals and/or refuting reimbursements or write-offs based on the rand value of fraud incidents that have been reported and identified in FNB.
- Monitor and manage the resolution of customer complaints by using identified complaint trends to inform the handling of any re-occurrence.
- Actively participate in key internal forums and share information and insights with colleagues across the Bank.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud community.
- Compile relevant and comprehensive case related documentation in the required format to support efforts in addressing identified fraud events.
- Monitor and address the quality and accuracy of information captured and solutions identified to minimise the impacts of fraud events to maintain a positive reputation of FNB when dealing with fraud matters.
- Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards.
- Manage resource allocation assigned to fraud periods and events to ensure timely and focused delivery of the required intervention.
- Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in FNB.
- Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
- Manage personal development to increase own skills and competencies.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
20/11/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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