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Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Parktown.
JOB DESCRIPTION
The purpose of this position is to ensure a vehicle that is towed reaches the correct Santam destination, drive down storage costs and towing costs, as well as follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time. Responsibilities include processing payments, approval of non-cash payments, dealing with escalations and complaints regarding outstanding payments and repairs, closing of claims, managing open orders, following up on outstanding invoices, reconciliation of supplier outstanding payment reports, and any administration functionality that needs attention.
KEY RESPONSIBILITIES
- Manage expediting tasks and the repair process instructions from the system through any communication and/or documents. Working on Audawatch, BPM & ClaimCenter.
- Contact assessor, MBR, or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise.
- Ensuring towed vehicles reach the correct destinations.
- Car Rental arrangement on Broker internet registrations.
- Managing Towing process end to end in motor claims.
- Escalating MBR Non-Compliance to CRM to facilitate the process.
- Completing outstanding information on Audawatch.
- Create and amend tasks on Abuntex Integrated claims.
- Handle complaints, queries, and all interaction with Service Providers, internal stakeholders, and Relationship Managers.
- Post Support on BPM and RSS.
- Manage status 70, 80, and 90, keeping dashboards up to date and meeting TAT targets.
- Manage workload and instructions from the system through any communication and/or documents.
- Contact Suppliers to follow up on outstanding invoices.
- Reconciliation of outstanding payments according to the supplier’s reconciliation reports.
- Processing recoveries.
- Ad hoc tasks that need urgent attention.
QUALIFICATIONS & EXPERIENCE
Matric
Fully computer literate (MS Office)
Any previous claims handling, pre-support, and/or post-support experience is advantageous
Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec, and BPM will be an advantage.
SKILLS
- Ability to verify and interpret policy and appraisal detail.
- Good communication skills.
- Telephonic skills.
- Ability to handle conflict and negotiate.
- Business ethics.
- Excel.
- Conflict Handling.
COMPETENCIES
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Please note that this appointment will be made in line with the Divisional Employment Equity targets.
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