Relationship Manager - Inland

Bidvest Bank • Other • Johannesburg, Gauteng, South Africa • $300 - $400 / year • 3h ago

Primary Purpose

To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high-value banking relationships by performing proactive value-adding partnership, by providing banking solutions and services to maintain and grow the existing customer base. To develop and maintain a portfolio of important revenue-generating client relationships within the defined affluent market segment.

Minimum Requirements

Qualifications

Matric
NQF5 - National Diploma – Finance/Certificate in Banking
FAIS RE5 Completed within allocated timelines as prescribed by FSCA
Recognized as per FSCA Relevant Financial qualification

Experience

2 years of previous Business Banking and Relationship Management Sales experience, with exposure to financial services

Competencies

Knowledge

Sound understanding of business banking sales
Customer relationship Management
Good knowledge of sales and service principles

Technical

Negotiating skills
Presentation skills
Good Communication Skills
Networking ability
Ability to sell

Personal

Own vehicle and valid driver’s license
Business Acumen
Attention to detail
Time management (planning skills)
Teamwork
Self-motivated
Resilient

Duties and Responsibilities

FINANCE

Sales

Proactively cold call and find new clients for Bidvest to meet the monthly revenue target
Educate and promote Bidvest’s full product offering to clients to maximize the revenue that can be generated
Manage the profit margins by providing clients with comparative information on rates and obtaining the best rates for specific banking products
Track, control, and influence sales activities to increase sales efficiencies of the team
Actively grow the client base by agreed target of new acquisitions a month to achieve the sales target

Portfolio Management

Monitor, track, and report on sales activity periodically to ensure action is taken to meet sales targets
Identify opportunities for cross-selling and referrals to other product lines through understanding client needs
Identify new revenue opportunities and gather customer feedback on products

Risk Management

Comply with governance in terms of legislative and audit requirements
Understand clients' risk profile and balance for individual clients by optimizing product mix

CLIENT CENTRICITY

Client Service

Anticipate and interpret clients’ business requirements to encourage them to bank with Bidvest
Provide relevant, timely solutions to clients through research on their business and educating them on Bidvest’s products
Deliver excellent service that results in client referrals and new business
Act as the primary point of contact for clients, ensuring high service levels and quality
Engage in continuous face-to-face and telephonic interaction with clients to proactively address their needs
Assist clients in maximizing benefits from products by offering the right product at the right time
Proactively manage the review process of clients’ facilities to achieve timely renewals
Train and assist clients on necessary systems/processes for efficient dealings with the Bank
Maintain awareness of market conditions to provide relevant advice to clients
On-board new clients following compliance and credit application processes

Admin Support

Provide relevant reports to track progress
Review client files to ensure information is updated
Update and manage all client interaction on the CRM system

INTERNAL PROCESSES

Process Management

Build successful relationships with legal, credit, internal bankers, back office, and treasury to meet clients’ needs
Work with legal and credit to ensure all necessary documents are in place and delivered to clients
Assist with SARB applications
Follow up with all parties to ensure queries are resolved

Training