Exciting Leadership Opportunity at Quantanite: Director of Operations
About Us: Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), dedicated to revolutionizing service delivery through innovation and exceptional client-centric strategies. With over 1,500 professionals across multiple continents, our mission is to provide unparalleled service and transformative outcomes in every engagement. We are expanding our leadership team and seeking a visionary Director of Operations to join our dynamic team based out of Johannesburg.
Your Role at Quantanite: As the Director of Operations, you will play a pivotal role in shaping our operational strategies and ensuring the seamless integration and productivity of our business functions. You will be instrumental in driving our operational excellence, enhancing our organizational capabilities, and ensuring the long-term success of our operations.
Key Responsibilities:
- Oversee daily company operations, ensuring efficiency and effectiveness in all processes.
- Implement strategic plans to enhance operational performance and meet business goals.
- Lead, coach, and develop a diverse team, fostering an environment of continuous improvement and innovation.
- Manage client relationships, ensuring high levels of satisfaction and partnership growth.
- Oversee financial metrics, including revenue targets and budget management, to ensure profitability.
- Spearhead strategic initiatives, identifying opportunities for expansion and improvement.
What We're Looking For:
- A seasoned leader with 5-10 years of senior management experience in Operations within a BPO or Contact Centre environment.
- A strong educational background with a Bachelor’s degree and a postgraduate qualification in a relevant field.
- Comprehensive understanding of various business functions such as Quality, Workforce Management, and Finance.
- Proven ability to lead diverse teams and manage complex operations with a strategic and analytical approach.
- Exceptional communication skills and the ability to engage effectively with stakeholders at all levels.
- Resilience under pressure and the capability to manage and adapt to change effectively.
Why Join Quantanite?
- Lead at the forefront of the BPO industry with a company that's committed to innovation and quality.
- Collaborate with a global team of professionals dedicated to excellence and continuous improvement.
- Enjoy a role that offers significant impact, authority, and the potential to shape the future of our operations globally.
How to Apply
If you are a strategic thinker with a passion for operational excellence and leadership, we would love to hear from you. Please apply with your CV and cover letter via our careers page, or via the link to this advert.
Quantanite is an equal opportunity employer that values diversity and inclusion. We look forward to your application and potentially welcoming you to our leadership team.
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