Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you!
This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.
Key responsibilities:
* Taking customer support calls
* Diagnosis of hardware and software issues over the phone and via remote access
* Assisting customers to resolve software and hardware problems.
* Liaising with other departments to assist with resolving customer issues
Experience required:
* A sound understanding of IT hardware and software
* Excellent communication and customer service skills
* Excellent problem-solving skills
* Ability to use own initiative
* Able to work in a team
* A patient and organised approach
* Ability to meet deadlines and prioritise workload
* Able to work under pressure
* A willingness to keep up to date with IT developments
* Experience of EPOS systems an advantage
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* IT Support: 1 year (preferred)
Work Location: In person
If you want to be a part of a fast-growing PE-backed organisation - *APPLY* now!
#ITsupport #customerservice #Helpdesk #1stline
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 09/12/2024
