Job Introduction 3rd Line Network Engineer
Advance your career as a 3rd Line Network Engineer with DHU Healthcare!
As a 3rd Line Network Engineer, you will play a pivotal role in maintaining, supporting, and developing DHU’s IT network infrastructure and systems to meet the demands of our 24/7 365 day operational environment. Working closely with our vendors and partner providers, you will ensure optimal system availability to support the critical services we deliver.Beyond technical support, you will act as a key problem-solver and communicator, capable of working effectively under pressure in a dynamic and fast-paced setting. This role requires you to provide essential on-site IT services as part of a 7-day working pattern, including bank holidays, with on-call responsibilities to address and resolve service incidents swiftly. Join us in this critical role and contribute to our mission of delivering exceptional, continuous care through reliable and robust IT support.
Location: Derby
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £46,148 (Band 7)
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you! Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make! Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles. What your typical day looks like:
Support the deployment and configuration of a range of layer 2 and layer 3 network elements such as routers, switches, firewalls and VPNs
Perform in-life operational activities of network elements, including hardware and software upgrades, security configuration and patching, and technology refresh
Perform hands-on configuration of networking hardware adhering to approved procedures and processes
Provision of 3rd line support to Service Management team
Lead identified strategic infrastructure projects in support of DHU’s wider digital strategy.
Lead the investigation and resolution of identified systemic issues in response to service events
Work on-site at data centre locations when necessary
Diagnosis and resolution of network faults, including escalations from our helpdesk
Working in collaboration with our current 3rd party network provider and any 3rd party vendors where necessary
Liaise with service partners and customers
Proactively handle support cases assigned to you
Working with both technical and non-technical staff as the key point of contact
Ensure SLAs are met, documentation is correct, and policies/procedures are in place
To be a successful 3rd Line Network Engineer, you’ll need:
Networking qualification such as CCNA, CCNP or JNCIP
Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
Good general level of education with a minimum of Mathematics and English GCSE
Full UK Driving Licence and access to own vehicle (travel mileage to site covered by expenses)
Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users
A minimum of 3 years’ network engineering experience
Understanding of copper and fibre networking
Experience of planning and installing LAN/WAN networks
Experience configuring Juniper, Aruba devices and Cisco firewalls
Good knowledge of: IPv4 and IPv6 routing protocols (internal and external), LAN, VLAN, EVPN, MPLS, VPLS, VXLAN, DHCP and DNS
Proven experience with L2 and L3 network tools, monitoring, and troubleshooting techniques on IPv4 and IPv6 networks
Proven experience monitoring network performance and contributing to remedial plans addressing performance shortfalls
Ability to resolve complex problems
Demonstrable working knowledge of Network Management Systems
Right to work in the UK
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
#IND4 - Corporate
