One of the TOP banks in S,A, is seeking an experienced individual to head up the OD, Job Arch and strategic workforce planning team, with a focus on service delivery.
Qualifications and experience:
- Masters' degree - Business Psychology
- 11 Years' and up experience within OD, Job Arch and strategic workforce planning
- Must have experience within customer service
- Digital service delivery exposure
- Process Re-engineering exposure
- Clear criminal record
- Clear credit record
- Great track record as reference checks will be conducted upfront
Skills:
- Organizational design
- Workforce planning
- Service management
- Process engineering
- Stakeholder management
- Communication
- Report writing
- Leadership
- Strategic
- Problem solving
- Results driven
- Global insights
- Business Acumen
- Machine learning
- Data analysis
Job performance areas:
- Increase employee experience
- Drive continuous improvement
- Provide insights for product visions
- Partnering with product owners
