Job Description:
We are looking to recruit a UX Researcher to join the product design team.
Job Purpose:
To research UX best practices, competitors, and user needs. Conduct user testing and analyze data to inform the design process. Manage content for certain projects/areas.
Job Objectives:
- Support the product design team in delivering digital touchpoint experiences that our customers engage with.
- Assist in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer-centric culture throughout the business.
- Research UX best practices across both competitors and user needs requirements.
- Analyze CX and UX data to inform our UX design process.
- Collaborate with stakeholders and design team members.
Minimum Requirements:
Job Related Knowledge:
Essential:
- User testing research and usability testing (applied).
- Analyzed research findings for a better understanding of user insight (applied).
- Good understanding of analytics and the UX design process (applied).
- Good understanding of what motivates a customer (applied).
Desirable:
- Previous UX research (banking advantageous).
Job Related Skills:
- Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent).
- Written and verbal communication (competent).
- Ability to conduct research (competent).
- Attention to detail (competent).
- Time management skills (competent).
Job Experience:
- Essential: Minimum of 2 years’ experience in market research.
- Desirable: 3 years’ experience in market research.
Education:
Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline).
Essential Competencies:
- Deciding and Initiating Action.
- Working with People.
- Writing and Reporting.
- Presenting and Communicating Information.
- Analyzing.
- Learning and Researching.
- Planning and Organizing.
- Adapting and Responding to Change.
To apply, please send your CV to
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