Duties & Responsibilities
Job Responsibilities
- Build strong relationships with external stakeholders by networking and regular communication.
- Support business development initiatives by implementing the agreed Service Level Agreement with the regional distribution owners.
- Contribute to a culture conducive to the achievement of transformation goals by participating in culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value.
- Create awareness and expand business opportunities by presenting products through various media.
- Support implementation of projects by coordinating and project managing all activities and making suggestive recommendations.
- Create new business initiatives and expand current distribution channels by identifying opportunities through market and competitor analysis; recommending innovative ideas for services.
- Minimise risks by adhering to regulations, policies, and procedures and executing on governance.
- Identify business opportunities from existing and new channels by analysing available data; collaborating with other departments; engaging and meeting relevant stakeholders.
- Gather information and make Client Value Proposition (CVP) by understanding the bank process; researching market insights; reviewing market segment information and proposing ideas that are aligned to business strategy.
- Put together a business case by compiling all relevant information; come up with findings and draft a proposal with appropriate recommendations and alternatives.
- Support the achievement of the business strategy, objectives and values by reviewing Business Unit Plan and ensuring delivered systems, process, services, and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Desired Experience & Qualification
Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
3 - 5 years’ experience in a branch administration environment
Technical / Professional Knowledge
- Administrative procedures and systems
- Client service principles
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
Driving for results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
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