Duties & Responsibilities

Job Responsibilities

Build strong relationships with external stakeholders by networking and regular communication.
Support business development initiatives by implementing the agreed Service Level Agreement with the regional distribution owners.
Contribute to a culture conducive to the achievement of transformation goals by participating in culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value.
Create awareness and expand business opportunities by presenting products through various media.
Support implementation of projects by coordinating and project managing all activities and making suggestive recommendations.
Create new business initiatives and expand current distribution channels by identifying opportunities through market and competitor analysis; recommending innovative ideas for services.
Minimise risks by adhering to regulations, policies, and procedures and executing on governance.
Identify business opportunities from existing and new channels by analysing available data; collaborating with other departments; engaging and meeting relevant stakeholders.
Gather information and make Client Value Proposition (CVP) by understanding the bank process; researching market insights; reviewing market segment information and proposing ideas that are aligned to business strategy.
Put together a business case by compiling all relevant information; come up with findings and draft a proposal with appropriate recommendations and alternatives.
Support the achievement of the business strategy, objectives and values by reviewing Business Unit Plan and ensuring delivered systems, process, services, and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Desired Experience & Qualification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

3 - 5 years’ experience in a branch administration environment

Technical / Professional Knowledge

Administrative procedures and systems
Client service principles
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills

Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

Driving for results

Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

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