Job Purpose
Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a customer-centric and motivated team player? Is your passion turning holiday dreams into a reality? We are seeking experienced travel consultants nationally (Johannesburg/Durban/Cape Town ) for our Call Centre.
Our travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the travel agent in order to achieve personal and company sales targets, in line with the company strategy.
Key Objectives
- Offer professional travel advice and provide accurate and creative quotations to customers/agents by discussing client requirements either via call center or over email, advising on suitable options in line with customer requests and striving to exceed expectations.
- Successfully achieve personal sales targets by actively closing the sale and converting quotations to bookings.
- Effectively manage booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
- Maintain high levels of quality and productivity by managing workload and meeting deadlines.
- Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
- Offer world-class service and provide a “wow” experience to our customers.
- Develop a culture that strives to exceed expectations.
Qualifications and Minimum Experience Required
- Travel and Tourism Certificate
- Amadeus or GDS and an understanding of airfare rules
- Excellent numeracy and literacy skills
- 3 to 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
- Practical experience with compiling travel packages and creating costings
- Working knowledge of Microsoft Word, Excel, and Outlook
- Good geographical knowledge
- Thorough working knowledge of the reservation process from input to output (end to end)
- Experience with reading and interpreting contracts
- Accurate and detail-oriented with a focus on small details
- Effective communication skills (effective written and verbal communication)
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