Branch Manager
We are seeking an experienced and dynamic Branch Manager / Warehouse Manager / Depot Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within Branch / Distribution site. This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment.
As the Branch Manager / Warehouse Manager / Depot Manager, you will play a key role in training, scheduling, and leading the team. You will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy.
Ideal Location: Witham, Essex, Chelmsford, Colchester, Braintree, Halstead, Maldon, Coggeshall
Salary: Circa £45K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
- Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes.
- Assist in staffing, training, and lead the team to meet productivity goals.
- Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff.
- Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders.
- Lead the service desk team in organizing and prioritizing customer jobs.
- Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded.
- Oversee the site’s compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use.
- Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping.
- Investigate supplier performance issues, working with the Procurement team to implement corrective actions.
- Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
- Experience in change management and digital transformation is essential.
- Understanding of Process Improvement methodologies such as Six Sigma is a benefit.
- Ability to identify challenges and develop practical solutions to meet business goals.
