Key Responsibilities: Manage daily operations of the guesthouse, ensuring top-notch service and guest satisfaction. Oversee staff scheduling, training, and performance to maintain our high service standards. Manage guest check-ins and check-outs, ensuring smooth and welcoming experiences. Handle guest inquiries, special requests, and complaints professionally and efficiently. Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards. Assist with marketing initiatives and maintain a positive online presence. Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service. Requirements: Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry. Strong leadership skills with the ability to motivate and guide a team. Excellent communication and interpersonal skills. A keen eye for detail and a commitment to maintaining high standards. Ability to manage multiple tasks and work under pressure. Proficiency in using hospitality management software and basic financial management skills. A passion for delivering exceptional guest experiences.
