Duties and Responsibilities: Supervise daily front office operations to ensure a seamless guest experience. Lead and motivate front desk staff, providing training and support as needed. Handle guest check-ins and check-outs efficiently and courteously. Address and resolve guest inquiries and concerns in a timely manner. Monitor and manage reservations using Opera to optimize occupancy and revenue. Coordinate with other departments to ensure smooth operations and guest satisfaction. Prepare reports on front office activities and guest feedback for management review. Assist in developing and implementing front office policies and procedures. Experience and Qualifications: Recent experience in a front office role within a luxury hotel or game lodge setting. Proficient in Opera PMS (Property Management System). Strong leadership and team management skills. Excellent communication and interpersonal abilities. Detail-oriented with a focus on delivering exceptional guest service. Ability to work flexible hours, including weekends and holidays. Strong problem-solving skills and the ability to work under pressure.
