We are seeking a skilled Business Analyst with a strong background in AI and chatbot technologies. You’ll play a key role in bridging the gap between business objectives and technical solutions by analyzing requirements, designing effective strategies, and ensuring seamless implementation of AI-powered chatbot solutions. This role is ideal for someone who has experience with conversational AI platforms and a passion for Large Language Models (LLMs) and advanced AI-driven methods such as Retrieval-Augmented Generation (RAG).
What you’ll do:
- Collaborate with stakeholders to gather, analyze, and document business requirements for AI and chatbot solutions.
- Develop and communicate clear business objectives and actionable insights, ensuring alignment with AI/ML strategies.
- Work closely with technical teams to design and implement chatbots and conversational AI solutions that meet business requirements.
- Perform gap analyses and feasibility studies, recommending optimal approaches to meet project goals.
- Conduct user acceptance testing and validate AI-driven solutions for accuracy, relevance, and functionality.
- Track project performance, anticipate potential risks, and implement timely adjustments.
- Create and deliver training sessions, user guides, and other documentation for end-users and stakeholders.
Your expertise:
- Proven experience as a Business Analyst, preferably with a focus on AI, ML, or chatbot solutions.
- Hands-on experience with conversational AI platforms and chatbots, such as Dialogflow, Amazon Lex, or other AI-driven frameworks.
- Strong knowledge and practical experience with Large Language Models (LLMs), ideally focusing on tools like Amazon Bedrock.
- Understanding of Retrieval-Augmented Generation (RAG) for optimizing response accuracy in conversational AI applications.
- Proficient in data analysis and familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Strong communication skills to effectively translate technical solutions into business contexts for diverse audiences.
- Ability to work in a fast-paced environment, adapting quickly to new trends in AI and chatbot technologies.
Other information applicable to the opportunity:
- Contract Position - renewable first 3 months
- Location: Anywhere in South Africa
Why work for us?
Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 
Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
