Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking a Customer Service Administrator for their team on an initial 6-month fixed term contract (FTC).
As Customer Service Administrator you will be responsible for:
- Reviewing new business applications for quality and regulatory Anti-Money Laundering and Counter Terrorism Financing control purposes
- Ensuring that new business applications have been accepted and processed in line with the internal guidelines & procedures
- Contacting Financial Advisers and Customers to request outstanding information
- Client set up and ongoing servicing on the Customer Relations Management system and the Platform, including web support
The ideal candidate for the Customer Service Administrator role will have:
- A minimum of 2 years' financial services experience ideally in new business
- Ability to effectively manage customer and staff relationships whilst managing expectations and delivering against deadlines
- Good communication skills both oral and written
- Have good organisational skills
- Ability to deliver accuracy and quality performance
- Strong attention to detail
