Introduction
Our client requires the services of a Technology Integrator (Expert) - Midrand/Menlyn/Rosslyn/Home Office rotation.
- Amazing brand with cutting-edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
EXPERIENCE: 8+ Years related working experience.
COMMENCEMENT: As soon as possible
Duties & Responsibilities
ROLE:
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and start-up tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements
- Create, Maintain, further develop, and follow User stories and requirements together with the involved infrastructure technologies
- Creation and further Development of KPI's and Measurements that are suitable to judge the quality and compliance of the solutions
- Furthermore, you will get the chance to broaden and extend your knowledge in the Field of Encryption and Security topics
- Keep documentation up to date in all relevant systems (e.g. as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT)
- Attend and moderate operation meetings.
Desired Experience & Qualification
QUALIFICATIONS/EXPERIENCE:
- Formal Degree in Information Systems or Information Technology or equivalent experience
- ITIL certification (advantageous)
- Any Linux/Ansible/Veritas certification that is relevant
- Any Vometric/Encryption certification that is relevant
- Minimum 8 years working experience in IT Administration
- Minimum 8 years Linux experience
- Minimum of 6 years of IT operations experience
- Minimum of 6 years of ITIL work experience
- Minimum of 4 years python/perl/bash experience
- Minimum of 4 years encryption tools specific experience (Veritas,Vometric,Ciphertrust)
ESSENTIAL SKILLS:
- Deep Knowledge of Linux
- Netbackup
- Agile Methodology: JIRA/Confluence
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS TECHNICAL SKILLS:
- Deep ITSM knowledge
- Experience in Operations and structure teams
- Functional knowledge
- Understand Processes, deep process knowledge in GROUP processes
- ITIL process knowledge and work experience
- AGILE Project Management knowledge
- Quality Management
- Deep Knowledge of Linux
- Vormetric knowledge
- Netbackup knowledge
- Encryption Knowledge
- Understanding of IT Infrastructure and relations between components
- ITPM process knowledge and work experience (advantageous)
- HR Services, Recruitment & Selection
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