Job Description Kandua is part of Plus Ecosystem Ventures, a wholly owned, independent subsidiary of Santam. That means we are a tech startup, with corporate muscles. Kandua helps small home service businesses grow. We connect them to new customers, and we take the sweat out of business management with easy-to-use tech tools.
Our mission is to use technology to shorten the distance between having a skill and making a living from it: helping the people who help us every day.
Kandua.com is South Africa’s #1 online marketplace for home services. Every month, over 40 000 rated home service pros have access to around R50 million worth of work opportunities from individual customers, and access to business customers through Kandua’s partnerships with leaders in insurance and retail. The Kandua for Pros app puts a head office in the palm of every pro’s hand: send professional quotes and invoices, accept card and online payments, keep track of customer communication, and get visibility of business performance, all from a mobile phone,
and all safely stored in the cloud.
The Kandua I B2B partnerships allows a customer to gain access to Kandua Elite Service Providers for the service they need e.g. Insurance claims. The responsibility of the B2B Insurance Job Handler is end-to-end claim management. This is an opportunity for you to showcase your exceptional communication and organizational skills, play a vital role in the claim life cycle and be at the forefront of ensuring customer satisfaction, every single time. Your capability, discipline, good communication skills and drive will ensure you shine in this role.
Duties and Responsibilities:
- Efficient "start to end" claims handling including data entry and quoting assessment.
- Assessing and validating claim information, including reviewing documentation and conducting investigations to determine coverage and liability.
- Engaging with Kandua Service Providers to collate the correct information to complete Insurance Claims reports and submit for approval.
- Maintaining accurate records and documentation throughout the claims process.
- Identifying and escalating potential fraudulent activities or discrepancies for further investigation.
- Ensuring compliance with regulatory and company guidelines and procedures.
- Communicating with policyholders, Insurance partners and Pros to manage a claim to completion.
- Contributing to the continuous improvement of claims processes and customer experience through feedback and innovative solutions.
- Provide friendly and outstanding customer service
- Respond to enquiries in a timely and efficient manner
- Work efficiently in a multilingual and multicultural team
- Participating in training and development opportunities to enhance industry knowledge and professional skills.
Requirements
Key Competencies:
- Knowledge of the function, process and systems of Insurance.
- Excellent communication skills - Both written and verbal.
- Ability to thrive in a deadline driven environment, handling more than one project (claim)at a time.
- Previous experience in a similar environment is essential.
- Feel comfortable with a level of ambiguity and an unstructured environment, agile by nature and be comfortable with things changing quickly and often.
- Passionate about people and bringing out the best in them.
- Able to create structure in ambiguous situations and design effective processes.
Qualifications and Experience :
- A minimum of 2 years of experience in claims handling, specifically in home
- insurance.
- Knowledge of the South African insurance market, regulations, and industry trends.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to empathize with customers and provide clear explanations.
- Detail-oriented and highly organized, with the ability to manage multiple
claims simultaneously.
- Proficiency in Google Suite (preferred, but not essential) and experience with
claims management software.
- A commitment to providing excellent customer service and upholding the
company values and mission.
- Relevant insurance qualifications are highly desirable.
- Desirable Skills / Experience
- Working in insurance (non-motor) / call center, BPO operations
- Working in tech, SAAS or marketplace startup
Requirements Key Competencies: Knowledge of the function, process and systems of Insurance. Excellent communication skills - Both written and verbal. Ability to thrive in a deadline driven environment, handling more than one project (claim)at a time. Previous experience in a similar environment is essential. Feel comfortable with a level of ambiguity and an unstructured environment, agile by nature and be comfortable with things changing quickly and often. Passionate about people and bringing out the best in them. Able to create structure in ambiguous situations and design effective processes. Qualifications and Experience: A minimum of 2 years of experience in claims handling, specifically in home insurance. Knowledge of the South African insurance market, regulations, and industry trends. Strong analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to empathize with customers and provide clear explanations. Detail-oriented and highly organized, with the ability to manage multiple claims simultaneously. Proficiency in Google Suite (preferred, but not essential) and experience with claims management software. A commitment to providing excellent customer service and upholding the company values and mission. Relevant insurance qualifications are highly desirable. Desirable Skills / Experience Working in insurance (non-motor) / call center, BPO operations Working in tech, SAAS or marketplace startup
