Our client is a well know business in the Chemical Manufacturing industry and they are looking for a strong Internal Sales person to join their team in Johannesburg.
This role is imperative and acts as the first point of contact with a customer, portraying a professionalism and confidence that delivers the ultimate in customer service; to build and maintain an active customer base to support the commercial team, and develop new sales to support the overall goals and objectives of the Company.
Furthermore, Internal Sales Representatives play a significant role in enhancing customer satisfaction and retention due to the close relationships you build with the customers. Customers often call on you to explain the range of products available, the process and usage of the product, and any information relating to their order.
By applying sales skills, the Internal Sales Representative will capitalise on commercial opportunities to assist the Sales Representatives in achieving their sales targets set by the Management Team.
DUTIES AND RESPONSIBILITIES:
Support the Sales Team by applying various sales skills to capitalise on sales opportunities with our customers; to develop new sales to support the overall goals of the Company.
Maintain an agreed level of pro-active telephone contact with both existing and prospective customers.
Pro-actively seek new business by targeting the Company’s existing customer base and prospective customers.
Maximise sales by continually expanding orders and up selling on all incoming and outgoing enquiries.
Meet and exceed the agreed specific performance objectives for the Company as a whole.
Effectively deal with telephone enquiries, compiling quotations for products; compiling information on the desired products including prices, pro-formas, generating invoices and dispatching of orders, to name but a few.
Ensure all quotations are followed up within a 7-day time frame to generate leads into sales.
Liaise between Production and customers to efficiently answer general enquiries concerning deliveries, production and any technical queries.
Reduce errors regarding no stock, or stock shortages. Communicate any stock problems immediately to Head Office.
Process orders efficiently and effectively with no duplications of orders, or trivial errors.
Remain up to date on all new products introduced to the product portfolio, as well as ensure that product description, name and code are correct on the system for correct invoicing.
Ensure correct pricing is available on the system and communicate to Head Office any price queries. Furthermore, to ensure correct pricing reflects on invoice.
Ensure all payments are received on all COD orders before any order is dispatched.
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist.
Ensure that the external sales team are kept informed of any developments relevant to their accounts i.e. delivery issues, product shortage, complaints etc.
Assist in stock maintenance as requested in Finished Goods Warehouse.
Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate matters to Head Office.
Actively partake in the Internal Sales process and demonstrate responsibility and accountability throughout the process.
Abide by all Company policies, training manuals and systems relating to the Internal Sales function, as well as the Company overall.
Requirements:
Matric
Pastel experience is essential
Strong communication skills at all levels
Work well under pressure
Attention to details is imperative
