Nottinghamshire County Council is a local authority responsible for public services such as education, transport, planning, social care, trading standards and waste management.
The Council is divided into four departments, with this role sitting in the Chief Executives. You will be providing a debt recovery service to the Authority predominantly dealing with Customers who have outstanding invoices due for care.
Requirements of the role:
Educated to GCSE level (Grade C or above / 9 -4), or equivalent in Maths and English
Good IT, communication, literacy, and numeracy skills
Organised, with a positive and flexible approach to teamwork
Able to work to deadlines, in a methodical manner.
An understanding of customer service and the importance of confidentiality and data security
Responsibilities:
Liaise with debtors and their representatives directly via the telephone.
To be aware and mindful of the vulnerability of the customer base, and the impact the action taken could have on them.
Negotiate with and challenge debtors in a fair, standard and consistent manner.
To make debtors aware of the consequences of non-payment in order to ensure debts do not accrue and cause a loss of income to the Council.
To liaise with and provide information to external agencies (The Office of the Public Guardian / Department of Work & Pensions).
In return, you will be joining an organisation with excellent employee terms and conditions in a team that is forward thinking, with continuous improvement at the heart of everything it does, with benefits including:
Company pension
Cycle to work scheme
Flexible schedule including working from home (IT kit supplied)
On-site parking
Store discounts
Generous annual leave
Pensions Scheme
Training opportunities, including e-learning