As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.
From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.
And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.
More about your role
We currently have 8 roles available
As a Customer Service Advisor, you'll support Customers and stakeholders across phone, email, webchat, WhatsApp and written correspondence, taking ownership of enquiries and aiming to resolve them at the first point of contact wherever possible.
You'll manage a varied workload covering areas such as accounts, repairs, payments, insurance, documentation and property-related enquiries. You'll coordinate with contractors and other teams, keep accurate records and make sure cases progress smoothly from initial contact through to resolution.
You'll also help us improve the Customer experience by sharing feedback, identifying opportunities to make journeys better and working collaboratively with colleagues to achieve service levels and KPIs.
Essential criteria
To be considered for this role, your CV should demonstrate:
- Experience delivering Customer service to internal or external Customers.
- Experience managing Customer enquiries or cases through to resolution.
- Experience organising and prioritising a varied workload while working to deadlines.
- Experience maintaining accurate records, processing information or completing administrative tasks.
- Experience using problem-solving skills to understand Customer needs and identify appropriate solutions.
More about you
You'll be someone who enjoys helping people and takes ownership of getting things sorted. You'll listen carefully, understand individual Customer needs and be comfortable solving problems while balancing different priorities. Attention to detail, accuracy and organisation will be important, particularly when you're managing documentation and Customer records.
Previous experience in Customer service, Customer operations, property management or a regulated environment would be useful. Experience using Microsoft Word, Outlook and basic Excel, handling complex Customer cases, or an understanding of household repairs or property processes would also be an advantage
This role requires a Basic DBS check.
What you'll get
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:
- Competitive salary, with a salary review yearly
- Extra perks including huge discounts and offers from shops, cinemas and much more
