For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.
As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.
From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.
And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
More about the team
Reporting to the Portfolio Manager, we are looking to recruit an Operations Manager on a permanent basis.
This role is based at Touchstone Bath. Core hours are Monday to Thursday 9am–5.30pm and Friday 9am–5pm. After an initial training period of 2–4 weeks, this role offers hybrid working with 3 days at home.
More about your role
The Operations Manager leads the day-to-day delivery of property and tenancy management services for our social housing portfolio, ensuring high standards of customer service, regulatory compliance, and operational performance.
You will manage the full tenancy lifecycle — including void management, rent collection, maintenance coordination, tenancy administration, and compliance — and will line manage a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers.
You will ensure services are delivered in line with current legislation and best practice, including the Housing Act, Decent Homes Standards, Awaab's Law, and consumer regulatory standards. You will manage complaints, oversee contractor performance, and report regularly on KPIs and financial performance to the Portfolio Manager.
This is also a fantastic opportunity to develop a broad range of skills — spanning compliance, financial management, customer service, team leadership, and contractor oversight — that are highly transferable across a wide variety of roles within the housing sector.
For more information please download our job profile available on our website.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
More about you
The successful candidate will have:
- Demonstrable experience working within the social housing sector
- Sound working knowledge of landlord obligations and relevant legislation, including Decent Homes Standards, Awaab's Law, and consumer regulatory standards
- Experience delivering property and tenancy management services with a focus on compliance and customer satisfaction
- A proven track record of leading and managing a team
- Strong organisational and financial skills, including an understanding of rent accounting and void costs
- A customer-focused approach with effective complaint handling experience
Desirable: a relevant professional qualification (CIH, IRPM or equivalent), or working towards one.
The benefits
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training and ongoing professional development
- Extra perks including huge discounts and offers from shops, cinemas and much more
