Internal Sales Co-ordinator
Job Type: Full-time, permanent
Location: Office-based, 5 days per week
Salary: £28,000 - £30,000 plus annual company bonusA growing international manufacturer within the building services sector is looking to appoint Internal Sales Co-ordinators to join its internal sales team. These Internal Sales Co-ordinator opportunities are ideal for someone with strong customer service, order processing and administrative experience who enjoy working in a busy technical environment. The role focuses on managing enquiries, quotations and orders, while building long-term customer relationships and supporting a smooth journey from enquiry to completion.
Day-to-day of the role
Handle incoming customer enquiries by phone and email, providing a high standard of service at all times.
Process quotations, sales orders, purchase orders, confirmations and collections accurately and efficiently.
Manage around 15-20 orders per day across parts and complete systems, ensuring prompt turnaround.
Support the external sales team with customer, product and project-related enquiries.
Maintain accurate CRM records, including customer details, project updates and won or lost opportunities.
Provide technical product information and guidance, relaying advice clearly and accurately to customers.
Liaise with warehouse, logistics and internal departments to ensure orders are processed smoothly.
Monitor shared inboxes and ensure all queries and documentation are handled in a timely manner.
Assist with smaller customer projects and general sales administration as required.
In the first six months, help improve CRM processes, build product knowledge and become a key contact for order processing and enquiries.Required skills & qualifications
At least 2 years' experience in internal sales, sales support, customer service or sales coordination.
Proven experience processing customer quotations and sales orders accurately.
Strong administration, organisational and time management skills.
Excellent written and verbal communication skills, with the ability to build lasting customer relationships.
Confident working independently, taking ownership of tasks and managing a varied workload.
Good IT skills, including Microsoft Office; CRM system experience would be advantageous.
Experience in building services, plumbing, drainage, electrical or another technical product environment would be beneficial.
Sage 200 experience, exposure to CAD, or the ability to read technical plans and drawings would be an advantage.
A proactive, resourceful and detail-focused approach, with a strong team ethic and can-do attitude.Benefits
Annual company performance bonus
Healthcare scheme
Company pension
24 days annual leave plus bank holidays
Free onsite parking
Company-provided uniform
Ongoing training, mentoring and genuine career development opportunitiesHow to apply
To apply for this Sales Co-ordinator position, please submit your CV and a cover letter outlining your relevant experience and why this role is of interest to you
